Returns
HOW TO RETURN AN ARTICLE?
If you are not satisfied with your purchase and wish to return an item, contact us within 30 days of receiving your order.
Provide your order number, as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
Only items purchased directly from Cut And Cook will be accepted. For products purchased from authorized retailers, contact them directly for returns.
Returned items must be in their original packaging, including accessories, manuals and documentation.
Returned items must be unused, in the same condition as we sent them, and in their original packaging. Stains, folded cards, broken stamps / broken plastic sheets will not be accepted. If the condition of the product that you return to us is not in acceptable condition, we reserve the right not to refund or change. Products that have been customized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased and products damaged by customer mishandling.
Returns made without receipt can be rejected. Vintage Society reserves the right to deny any return.
WHAT HAPPENS IF THE ITEMS YOU RECEIVED ARE DEFECTIVE / INCORRECT / DAMAGED?
Did you receive a defective unit or the wrong product? Are you simply not satisfied with your order?
Contact our Customer Service team on our contact page to start the return process. Please include the following information:
• Number of order
• Receipt
• Video or photo of the defective product (if applicable)
• Full delivery address
• Telephone contact
In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.
HOW LONG DOES THE RETURN PROCESS LAST?
Processing of returns may take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
For returned items, a full refund for defective products will be credited.
For non-defective items, the refund excludes all shipping and handling charges.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days after receipt of the returned item or cancellation request.
Contact the card issuing bank if you have questions about when the credit will be registered in your account.
If you have not yet received a credit for your return, this is what you should do:
Contact the bank / credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible if you need to modify or cancel your order. Be sure to provide your order number and the modification you wish to make and we will confirm once the modification has been made. Please note that any order that has already been packed or shipped cannot be modified or canceled.
If you are not satisfied with your purchase and wish to return an item, contact us within 30 days of receiving your order.
Provide your order number, as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
Only items purchased directly from Cut And Cook will be accepted. For products purchased from authorized retailers, contact them directly for returns.
Returned items must be in their original packaging, including accessories, manuals and documentation.
Returned items must be unused, in the same condition as we sent them, and in their original packaging. Stains, folded cards, broken stamps / broken plastic sheets will not be accepted. If the condition of the product that you return to us is not in acceptable condition, we reserve the right not to refund or change. Products that have been customized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased and products damaged by customer mishandling.
Returns made without receipt can be rejected. Vintage Society reserves the right to deny any return.
WHAT HAPPENS IF THE ITEMS YOU RECEIVED ARE DEFECTIVE / INCORRECT / DAMAGED?
Did you receive a defective unit or the wrong product? Are you simply not satisfied with your order?
Contact our Customer Service team on our contact page to start the return process. Please include the following information:
• Number of order
• Receipt
• Video or photo of the defective product (if applicable)
• Full delivery address
• Telephone contact
In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.
HOW LONG DOES THE RETURN PROCESS LAST?
Processing of returns may take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
For returned items, a full refund for defective products will be credited.
For non-defective items, the refund excludes all shipping and handling charges.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days after receipt of the returned item or cancellation request.
Contact the card issuing bank if you have questions about when the credit will be registered in your account.
If you have not yet received a credit for your return, this is what you should do:
Contact the bank / credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible if you need to modify or cancel your order. Be sure to provide your order number and the modification you wish to make and we will confirm once the modification has been made. Please note that any order that has already been packed or shipped cannot be modified or canceled.